Customer Care Associate

Charlotte, NC

Job Summary

The Customer Care Associate is the regular contact for IPM and PWP business units, proactively communicating with both internal and external customers including but not limited to: various Market Managers, Sales Personnel, Product Managers, Materials Management, Finance and Warehouse. This is a non-supervisory position.

Responsibilities:

  • Verifies the accuracy of the customer’s orders and makes and communicates any corrections deemed necessary to ensure all orders are accepted and entered correctly
  • Answers customer inquiries relating to order status, shipping/delivery dates, pro number, carrier and any additional questions that may arise. Refers customers to the proper technical resource for customer inquiries or concerns
  • Uses CRM and other tesa portal systems to enter customer data, request data and provide information as needed
  • Participates in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Maintains confidentiality of the organization’s customers and data
  • Effectively works and communicates in a multi-cultural environment seeking assistance as needed

Qualifications:

  • Associates degree and/or at least 4 years customer service experience
  • Excellent CRT skills: AS400, SAP, CRM, customer portal material management systems and EDI preferred
  • Excellent PC skills to include word processing and spreadsheet capabilities
  • Strong communication skills, both verbal and written
  • Demonstrated ability to work in a fast paced environment
  • Willing and able to travel up to 10%

Application Submission Information:

tesa tape Inc. is an Equal Employment Opportunity and Affirmative Action Employer, EEO/AA/m/f/vets/disabled

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